Return policy

Last Updated: October 8, 2026
At Orlinea, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and hassle-free return process.

1. Eligibility for Returns

• You may return items within 30 days of receiving your order.

• Products must be in their original condition, unused, and with all original packaging, tags, and accessories.

2. How to Return

1. Contact our customer service team at contact@Orlinea.com with your order number and reason for return.

2. Our team will provide a return authorization and instructions for sending the item back.

3. Ship the item securely to the provided return address.

3. Refunds

• Once we receive and inspect your returned item, we will process your refund within 5–7 business days.

• Refunds will be issued to the original payment method used for the purchase.

• You will receive a confirmation email once your refund has been processed.

4. Exchanges

• If you wish to exchange an item for a different size, color, or style, please follow the same return process and place a new order for the desired product.

5. Contact Us

For any questions or assistance regarding returns or refunds, please reach out to us:

Company Name: Henan Wen'erman Technology Co., Ltd.

Address: Unit 6, 2nd Floor, Building 1, Zhengyan Shiji Huacheng, Taishan Road, Dongdian Township, Sui County, Shangqiu City, Henan Province
Email:contact@Orlinea.com

Phone:+86 17881417763